OBJECTIVE

To become an integral part of a team for a leading edge company that challenges my creativity.

v    Maintain quality and quantitative standards in call handling and responding to electronic correspondence.

v    Create a customer service excellence phone quality platform and assist in training to new representatives.

v    Lead and participated in project teams for the improvement of service in the call center
Handle all phases of customer interaction including inbound calls, outbound communications, troubleshooting calls, electronic correspondence, written correspondence, and escalated calls.

Customer Service Representative

10/1995 - 2/2000

Airtouch Communications Inc.

Bellevue, WA

v    Assisted customers, subordinates, and supervisors in identifying and resolving problems, and determined corrective actions.

v    Created and published an easy-product-reference for customer and employee use. Trained associates and management on the effective use of said reference. Consulted on effective distribution. Maintained item through the end of employment.

v    Demonstrated skillful negotiation and communication skills.

v    Selected for back-to-back rotations as a Customer/Supervisor advocate resolving in-depth issues for customers and employees during call escalation.

v    Selected to assist in mentoring representatives sharing experience from other company call centers with our service.

v    Developed customer care processes for new products offered in limited markets.

Long Distance Operator

7/1993 - 10/1994

First Data Corp. Teleservices

Tucson, AZ

v    Processed long distance calls.

v    Handled sensitive billing information with accuracy and in a professional and expedient manner.

v    Processed credits for callers according to the nature of the call.

v    Consistently met or exceeded on-time goals.

v    Prioritize pickups and deliveries based on location and time sensitivity.

Receiving Associate

4/1991 - 9/1993

Sears, Roebuck and Co.

Tucson, AZ

v    Actively receive and record shipments from a variety of sources.

v    Verified receiving count to maintain accurate inventory.

v    Perform regularly scheduled software maintenance.

http://www.brainbench.com/transcript.jsp?pid=2105282

Computer Electronics Certification

High School Degree

4/1991

Arizona Dept Of Education

US-AZ-Tucson

GED certification

AFFILIATIONS

10/1995 - Present

Scare Productions, Inc.

Makeup Artist/Actor/ Coordinator

REFERENCES

Available on request

Available on request